Do you perform break fix or dispatch basis?
Yes. Dispatch service is part of our ongoing contract when emergency dispatch or break fix may be required as a remedy to a problem that proactive management has not been able to address.
Will proactive management extend the usefulness of my network systems?
Yes, studies show proactive management increases equipment longevity and usefulness, leading to less down time, saving you money and increasing your productivity.
What does your service plans include?
Our plans include service for servers, PC and network equipment and administration and management through proactive maintenance, monitoring, service desk and reporting. For example, we conduct patch management and service pack updates and administration for;
- File servers
- Workstations
- Network equipment
- End user management and administration
- Network backup management and recovery
- Anti-virus and anti-spam management
- Manage firewalls, routers and switches
- Internet connectivity
- Disk and memory optimization
Will you manage our vendors, too?
Yes. We manage your IT vendors allowing you to focus on your business, not your vendors.
Do I have to pay for other services outside of the contract fee?
Examples of costs not covered under contract are new hardware or software, their installation, and any third-party fees. You will always be notified in advance for approval, if additional fees are needed.
Besides outsourcing, cloud services and engineering, what other solutions do you provide?
At our heart we are an IT engineering consultancy. Tell us about your unique situation and we will develop a detailed plan to fix it.
How can I get more information and get started with your services?
Call us at (877) 857-5989 or use the Contact Us form on this web site. We will be happy to schedule an appointment with you to discuss your particular business needs. The sooner you contact us the sooner we can begin the process of saving you money and increasing your productivity.
Why choose ManageWatch for network management?
- We work through a support contract. That means we don’t do work for companies on a reactive basis that aren’t under contract. We prioritize our clients over prospects and that helps us to only get better at delivering the type of service you purchased from us.
- We do multi-year contracts that are structured in your best interest and contain a breach provision to ensure you get what you pay for and that we are meeting your expectations. Moreover, multi-year contracts place more “teeth” in your service request should there be a problem, because we have the balance of the contract at risk, not just a project or month of service. A multi-year support contract gives you more control and allows us to more fully invest in your company, fostering greater partner cooperation and planning to develop joint strategies.
- We increase our partnership value by providing leadership and insight through weekly and monthly on-site pipeline meetings to help us better understand and work through your current needs and future wants.
- We serve as your virtual CIO backed by a complete company to deliver on technology strategies and designs.
- Our executives have developed many of the best practice standards for distributed network management.
- We utilize redundant monitoring and management tools with multiple co-located facilities to ensure event accuracy and monitoring reliability.
- We are a Certified Microsoft provider.
- We have nationwide clientele.
- We are profitable.